Terms and conditions

1. Acceptance of Terms

By accessing and using Nudge’s services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services. These Terms of Service constitute a legally binding agreement between you and Nudge.

2. Description of Service

Nudge provides a comprehensive feedback and survey platform that allows businesses to create, distribute, and analyze customer surveys. Our service includes survey creation tools, analytics dashboards, customer feedback collection, and related features as described on our website.

3. User Accounts

To use our services, you must:

Be at least 18 years old or have parental/guardian consent
Provide accurate, current, and complete information
Maintain the security of your account credentials
Promptly update any changes to your account information
Accept responsibility for all activities under your account
Not share your account with others

4. Acceptable Use Policy

You agree not to:

Use the service for any illegal or unauthorized purpose
Violate any laws in your jurisdiction
Infringe on intellectual property rights
Transmit any harmful code or malware
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the service
Collect data from other users without consent
Use the service to send spam or unsolicited communications

5. Payment and Billing

If you subscribe to a paid plan:

You agree to pay all fees associated with your subscription
Fees are billed in advance on a recurring basis
You authorize us to charge your payment method
All fees are non-refundable except as required by law
We may change pricing with 30 days’ notice
You are responsible for all applicable taxes

6. Intellectual Property

The service and its original content, features, and functionality are owned by Nudge and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You retain ownership of content you create using our service, but grant us a license to use it to provide and improve our services.

7. Data and Privacy

Your use of the service is also governed by our Privacy Policy. We collect and use data as described in our Privacy Policy. You are responsible for ensuring that any data you collect through our service complies with applicable privacy laws and regulations, including obtaining necessary consents from survey respondents.

8. Termination

We may terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the service will immediately cease. You may also terminate your account at any time through your account settings.

9. Limitation of Liability

To the maximum extent permitted by law, Nudge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the service.

10. Disclaimer of Warranties

The service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of San Francisco County, California.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of the service after such modifications constitutes acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: https://nudgefeedback.com/contact/